Refund Policy
We stand behind the quality of our products and guarantee our workmanship 100%. If you need to return an item, you need to contact us within 7 days of receiving your shipment. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to buyer error such as incorrect selection of sizes, designs, colors, etc.
Refunds (if applicable)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
- The product is flawed.
- The print quality is poor.
- The product you received is different from the product originally represented on our site.
Please contact us to begin the process, we will request photos of the item(s) showing the damage and label of the item along with a clear description of the problem. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other return/refund requests please contact us. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.
Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Return Reminders
- We typically do not accept returns due to user error such as an undeliverable address, incorrect selection of sizes, designs, colors, etc.
- Our return policy is based on the philosophy that we will only process returns on issues that is because of us. In such cases, replacing the item or refunding the exact amount of the cost for that item/order is the only resolution we would act upon. According to our Limitation of Liability terms, we would not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Service.
- PLEASE BE AWARE:
We may not be able to avoid a little COLOR and SIZE DIFFERENCE caused when printing, or making our product. For example, colors may look brighter or darker than when comparing with the artwork file displayed online. Shirts may be 1-2 centimeters shorter/longer or wider/smaller than the announced size chart.